General Terms of Business

+44 1234 567890

  1. Permission 

We are permitted to arrange, advise on, deal as an agent of; Protection Insurance products, Private Medical Insurance and mortgages.


  1. Product Range


We offer products from a range of insurers for individuals, business and corporate entities for any of the following insurance products:

Life Insurance, serious illness – critical illness insurance, accident sickness & unemployment insurance, income protection insurance, death in service insurance, business & partnership protection Insurance, Private medical insurance, mortgage protection insurance.


We offer a comprehensive range of first charge and second charge mortgages and loans from across the market, but not deals that you can only obtain directly through a lender.

We will advise you and make our recommendation only after assessing your needs and circumstances.

  1. What will you have to pay us for this service?


We will not charge you a fee for our services relating to Insurance protection products relating to;

Life Insurance, serious illness – critical illness insurance, accident sickness & unemployment insurance, income protection insurance, death in service insurance, business & partnership protection Insurance, Private medical insurance, mortgage protection insurance.

You will receive a quotation which will tell you about any fees relating to any particular insurance policy.


In most cases a fee will be charged depending on the service required. Please refer to our initial disclosure document and mortgage fee agreement. We will also be paid a commission from the lender which will be disclosed to you.

If an application is submitted by a packager we will be paid a commission by the packager. This will be disclosed to you.

You have the right to ask us to provide you with information relating to any commissions payable to us for any type of mortgage or loan offered to you.

We will not commence any substantive work for which we will charge you a fee until we have agreed the applicable fee with you and such fee is recorded in a binding mortgage fee agreement.

We will not exceed any limits on any fee set out in the mortgage fee agreement without your full approval and written agreement.

We will advise if it is appropriate to pay fees or charges in connection with the mortgage or loan direct as opposed to adding them to the sum advanced under the loan contract. We will not commit you to an application for a mortgage or loan where a fee or charge of any kind (receivable by our firm or another party) is to be added to the sum advanced, unless you have made a positive choice to add the fee or charge to the sum advanced.

  1. Refunds

We do not offer refunds.

This agreement does not in any way restrict your ability to complain in the event you are dissatisfied with any element of the services provided.

  1. Increasing the Borrowing on a property

If you are looking to increase the borrowing on a property the following alternative mortgage / finance options may be available and appropriate for you:

-A further advance from the existing lender

-A second charge mortgage

-A new first charge mortgage

-Unsecured lending

We do not offer advice on unsecure lending.


  1. Further Product Related Information

Full details of the products we recommend to you, or arrange for you, including for example, information on any right of reflection or to cancel and any other early termination rights and penalties will be contained within the literature supplied by the product provider.

This will be supplied to you before you conclude any contract or otherwise in accordance with any applicable regulations such as, for example, where you have concluded your contract over the telephone.

You can request an illustration for any regulated mortgage contract that we are able to offer at any time during the advice process.


  1. Issue of Documentation

We will forward all relevant product provider literature to you as soon as reasonably possible, following receipt by ourselves. Where a number of documents are due involving a series of transactions, we will usually hold each document until the series is complete, and then forward them to you in one package.

  1. VAT

Whether or not VAT is payable by you in relation to the services we undertake depends on the precise nature of the services provided and whether these are principally in the nature of advice or for providing intermediary services between you and a product provider.

  1. Payments to us

The only circumstances in which we will directly accept a monetary sum from you is in relation to payment of an invoice. We do not accept cash as a form of payment.

Any payment to a third party must be addressed to that third party.

  1. Duty of Disclosure

It is your responsibility to provide complete and accurate information to us, or to any product provider at every stage of the relationship. It is important that you ensure all statements that you make to us or any provider are true and accurate and that you fully disclose all material information when requested to do so.

If you fail to disclose any material information to us or to any provider, this could invalidate the product that we arrange for you. Where Insurance has been arranged the policy may not pay out as envisaged to do so.

We are entitled to rely on the information that you have disclosed to us and cannot be held responsible for any consequences arising from the information held on your file becoming inaccurate due to a change in your circumstances, if you fail to inform us of such changes.

  1. On-going reviews of your circumstances

Unless specifically agreed in writing with you in the client Fee agreement this firm will not be keep your circumstances under review

  1. Conflicts of interest

Circumstances can arise where Mayfairlife & Mortgages or one of our other clients has an interest in business being transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with yours, we will write to you and obtain your consent before we carry out your instructions and detail the steps we will take to ensure fair treatment. 

  1. Dissatisfaction with our service

We hope that you will at all times be satisfied with the services we provide. In the unlikely event that you wish to complain then the relevant contact details are as follows:

In Writing:  MayfairLife & Mortgages, Asset House, 19 Sergeants Way, Bedford MK41 0EH

By Telephone:  01234 242918

By Email:

We endeavour to deal with your complaint quickly and impartially. The maximum time for handling a complaint is 8 weeks from receipt of the complaint. In the event we are unable to resolve your complaint to your satisfaction you may be entitled to refer it to the financial Ombudsman Service for an independent review. Details of your right of recourse to the financial Ombudsman Service will be provided to you at the point of dealing with any complaint.

  1. Protection for you

Mayfairlife & Mortgages maintains professional indemnity insurance which provides comfort for you in the unfortunate event that a mistake is made in relation to your affairs.

In the event of financial failure of MayfairLife & Mortgages, you may have access to the services of the financial Services Compensation Scheme (FSCS). This depends on the type of business and circumstances of the claim.

The following provides an indication of FSCS coverage in relation to the business areas in which the firm operates:

Insurance advising and arranging is covered for 100% of the claim arising from death or incapacity without any upper limit. In all other cases cover is 90% of the claim.

Mortgage advising and arranging is covered up to a maximum limit of £50,000

Further details regarding the FSCS can be obtained from its website

  1. Amending these terms and conditions

We reserve the right to amend these terms of business without your consent. In the event, we will provide you with reasonable notice of any changes. As a consequence of any such change you may choose to terminate the relationship with us. This will be without cost to you provided you acknowledge you do at all times remain responsible for making payments to us that may be due under our Client Fee Agreement.

  1. Termination of Agreement

This agreement may be terminated by either one of us giving seven days’ notice in writing to the other. You will be liable to pay for any outstanding fees as set out in the Client Fee Agreement.

Termination will not affect any transactions we have already arranged for you.

  1. Client Confidentiality

You can be assured that we will keep all your personal information private and confidential, even if you are no longer a client, except where disclosure is made at your request or with your consent. In accordance with these terms of business or where the terms of the Client Fee Agreement apply.

  1. Data Processing

We will process your personal data to provide you with advice, to progress any application you may choose to make with a product provider, to comply with any requirement of either MayfairLife & Mortgages and /or the FCA and to market to you in accordance with the terms of the Client Fee Agreement. Under the terms of the DPA you have the right to view any personal data we hold in relation to you. A small charge will be made for providing you with this data and we may require evidence of your identity before the data is released to you. Please write to us in the first instance outlining your request.

Your personal data will be stored by us, either in paper format or electronically for a minimum period of:

  • 6 years or longer
  • If longer than 6 years, the duration of our relationship with you the client

In the course of providing you with advice and /or to meet its obligations to both Mayfairlife & Mortgages and the FCA, some or all of your personal data may be disclosed to (A) product providers (B) regulators (such as the FCA, the Financial Ombudsman and the Information Commissioner’s Office)  (C) MayfairLife & Mortgages appointed representatives, professional advisers and consultants, as and when necessary. Such data will be disclosed on a confidential basis and in accordance with the DPA to any such third parties.

  1. Electronic Verification

We are required by law to confirm your identity, which  means we are required to seek proof of who you are and where you live. This is to comply with money laundering regulations.

We will attempt to check your identity electronically based on the information you provide, and may pass on and exchange information with appropriate agencies in order to carry out those searches and checks. This will leave an enquiry footprint on your credit file for every check carried out. However, this will have no adverse effect on your credit score. By entering into this agreement you confirm your acceptance of our use of credit reference agencies which will result in such a record.

If this is not successful we will require further proof of identification.

  1. Governing Law & Jurisdiction

These general terms and conditions are governed by and shall be interpreted in accordance with the laws of England. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.